Skip to Content Skip to Navigation


Life Insurance Code of Practice

This code is the life insurance industry’s commitment to mandatory customer service standards.

It’s been voluntarily developed by the life insurance industry through the Financial Services Council to:

  • Promote high standards of service to consumers
  • Provide a benchmark of consistency within the industry
  • Establish a framework for professional behaviour and responsibility It was designed to protect you, the consumer.

All St Andrew’s staff are fully committed to delivering the key code promises.

For full details of the key code promises please click here.